Returns & Exchanges
At Swederm, we want you to be completely satisfied with your premium skincare experience. If a product doesn't meet your expectations, you can return unused items in their original packaging within 14 days of delivery.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for the return to receive a Return Authorization form.
Prepare the Package
Securely pack the unused beauty products in their original boxes to ensure they are protected from damage during transit.
Ship to Swederm
Affix the provided return label or ship the package to our warehouse address using a trackable courier service of your choice.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing